The Town and homeowners share the responsibility for the repair and maintenance of water and sewer service lines.

The Town owns and maintains and is responsible for the water service line from the water main to the water shut-off valve (referred to as the Public Portion). Homeowners are responsible for the portion of the service line from the water shut-off valve to their home (referred to as the Private Portion).

Similarly, for sewer lines, the Town own and maintains and is responsible for the sewer service line from the sewer main to the property line (referred to as the Public Portion). Homeowners are responsible for the portion of the sewer service line from the property line to their home (referred to as the Private Portion).

Maybe. Homeowners are encouraged to contact their insurance provider to understand if their policy covers repairs to the exterior water and sewer service lines due to normal wear and tear, whether or not additional coverage can be added to their policy and at what cost, and their responsibilities in the event of a private water or sewer service line failure. If the policy does not cover the repair of water and sewer service lines, homeowners may wish to consider alternatives such as this program through SLWC.

No. SLWC offers service plans as an independent private provider. Although the plans use terms like deductible, coverage and exclusions, the plans are not insurance, but a contractual pledge to arrange a contractor to repair your water and sewer service lines.

Insurance provides the ability to transfer the potential financial consequences of a loss to an insurance company, in exchange for a policy premium. When an accident occurs, insurance is intended to cover the costs to put the policy holder back in the same financial position they were in right before the event occurred. Insurance coverage is subject to the terms and conditions of the policy issued and may not respond to all events. For more information about insurance coverage for the private portion of water and sewer service lines, property owners are encouraged to contact their insurance provider to understand the extent of their policy coverage, and their responsibilities in the event of a private water or sewer service line failure.

Service Line Warranties of Canada provides services in the event of the failure of a private water or sewer service line due to wear and tear. Should a service line fail, Service Line Warranties of Canada will coordinate any covered repairs with their network of qualified and insured local contractors. Their contractor will obtain the necessary permits, locates and will perform the repair or replacement of the service line. Service Line Warranties of Canada will also pay the contractor directly, up to your plan’s benefit amount.

SLWC is a private company that administers optional and voluntary Exterior Water Service and Sewer/Septic Line and Interior Plumbing and Drainage coverage plans for homeowners. SLWC is a part of HomeServe plc, through its subsidiaries, an international service provider operating in the UK, France, Spain, Japan, US and Canada. SLWC is guided by an Ontario-based General Manager, and the contractors in our network are all local Canadians, including those servicing Grand Valley. SLWC is an accredited Better Business Bureau organization with an A+ rating.

The Town saw an opportunity to educate homeowners about their responsibilities for the maintenance, repair and replacement of the private portion of their water and sewer service lines (from inside the home to the property line or water shut-off valve).

The Town can also be assured that all repairs performed on this critical infrastructure meet the Ontario Building Code and that all appropriate permitting is obtained.

SLWC offers homeowners optional and voluntary affordable protection for unexpected costs of repairing or replacing failed or defective water and sewer service lines, as well as failed or defective interior plumbing systems.

SLWC only uses qualified local contractors so repair dollars stay within the community, helping the local economy.

The Town of Grand Valley has not provided SLWC with your contact information. All contact information was obtained through a third-party mailing list service and not through the Town records.

No. SLWC pays for all aspects of the program including marketing, customer service and repairs.

No. The agreement between the Town and SLWC specifically prohibits telemarketing and door-to-door solicitation practices.

If you would prefer to not receive any marketing notifications (such as email, direct mail, or phone calls) from SLWC, please contact SLWC at 1-844-616-8444.