To ensure safe drinking water, the Town's urban drinking water system operates under a Quality Management System as legislated under the Safe Drinking Water Act, 2002, and regulated by the Ontario Ministry of the Environment, Conservation and Parks. Water quality is tested regularly, as required, and the results of this testing is reported annually in Annual and Summary Reports.
Please select from the options below for more information and to view reports on our drinking water system.
| Quality Management System Policy |
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The Town of Grand Valley has a contract with Dufferin Water Company Limited to manage the treatment and supply of water to residents in the urban area. The Policy governing operations is stated below.
Grand Valley Quality Management System Policy Dufferin Water Co. Ltd is committed to managing the treatment and supply of clean, safe drinking water to all of its customers and commits to consistently meeting all applicable legislative and regulatory requirements and customer needs. To achieve these goals, Dufferin Water Co. Ltd commits to:
Dufferin Water Co. Ltd will establish and maintain a Drinking Water Quality Management System (QMS) that will be regularly reviewed, improved and upgraded by management and employees involved in the supply of drinking water. The highlights of this Operational Plan for this QMS will be readily available at the municipal office in hard copy. The Drinking Water QMS will be implemented by the Town to effectively minimize and manage any potential risks to drinking water quality and safety. A copy of this policy will be displayed at the municipal office, each pumphouse and online to facilitate communication of this policy to the owner, the operating authority personnel, and the public.
Revision 7 - February 19, 2015
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| Grand Valley Water System Annual and Summary Reports |
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Each year, Dufferin Water Co. Ltd presents the Town with an Annual and Summary Report. These reports provide information on the operation and quality of the municipal drinking water system. 2022 Annual and Summary Report 2021 Annual and Summary Report 2020 Annual and Summary Report 2019 Annual and Summary Report 2018 Annual and Summary Report 2017 Annual and Summary Report |
| Water Emergencies and Watermain Breaks |
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If you need to report a water related problem during regular business hours, such as a leaking water meter, a water quality concern, a possible water main break or no water at the tap, please contact the Town office at 519-928-5652. If you are calling after regular business hours, please contact 519-942-5695 to report the problem. |
| Water System Maintenance |
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The Town conducts regular water system maintenance to maintain water quality and to ensure our infrastructure is repaired or replaced as needed. Watermain Flushing Watermain flushing is done in the spring and fall. Flushing cleans our iron and sediment that has gathered in the Town's watermains. The flushing process may create discloloured water at the tap. Running the cold-water tap in your home for five minutes will usually clear the discoloured water. If that does not work, wait an hour and try again. We recommend that you wait until the water clarity returns to normal before drinking it. Hydrant Maintenance Hydrants are part of the Town's water infrastructure and are tested annually in the spring. They help save lives in the event of a fire. Please help the Town keep hydrants visible and easy to access by not blocking any hydrant with plants, shrubs, fences, etc. |
| Water Supply Master Plans |
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The Town is planning for anticipated growth in our urban area, which means we will need to provide safe and reliable drinking water to more residential, industrial and commercial customers in our urban centre. We are reviewing various scenarios to estimate future water demand, and are developing alternatives for additional supplies to meet this future demand. For more information on our plans, visit our Planning Documents page. |
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